The atmosphere is charming, complemented by helpful, friendly staff. While the breakfast included fresh-cracked eggs and varied options like smoked salmon and pastries, the absence of complimentary water in the mini bar was noted. Additionally, the view from the room was lacking, facing a roof instead of the scenic park unless an upgrade was paid for. The location is convenient with easy access to public transport, surrounded by good dining options.

Spotlessly Clean Facilities

I really enjoyed my stay. the room was super comfy and I loved the relaxing pool area after a long day. There were also great lounge spots to unwind with a drink. The only hiccup was the occasional noise from the hallway, but it didn't ruin my time at all! 😊

enjoy parks and landmarks just steps from your room

During my stay, I loved how close this place was to El Retiro Park, which is just over 2 km away, making it a fantastic spot for leisurely walks and enjoying nature, and I really appreciated being less than 2 km from the Royal Palace of Madrid, offering beautiful architecture and a glimpse into history all within a short stroll.

we really enjoyed our stay at sercotel. the location was fantastic, just a short walk to shops and restaurants in a peaceful leafy square. the staff were great and very helpful, making our experience even better. we loved being close to the metro, making it easy to explore. plus, we appreciated the clean and tidy environment. overall, a great choice for our getaway!

do recommend

I had a delightful stay while exploring the museums and sights of Madrid. The room was comfortable, with nice natural light from the large windows, despite being a bit small. The staff made it easy for me to get around, calling taxis swiftly when needed. The location was perfect, only a short walk away from the metro and various shops and cafes, which made me feel safe even during late-night strolls.

would come again

Room 801 was spacious with blackout curtains and a mini bar. Great location near the San Bernardo Metro, making it easy to explore. Staff stored our bags when we arrived early and were super helpful. The breakfast had delicious options like bacon and eggs. Very clean with high standards. Fitness center was a nice bonus.

I had a good stay at Sercotel, but some things could be better. The lobby is beautiful and welcoming, creating a great first impression. My room had a cozy vibe, though it needed more natural light. the first-floor windows didn’t help much. The beds were comfortable, and I appreciated having a desk and a tea kettle. However, the air conditioning was frustrating. It took a couple of days before it functioned well. The noise from outside was quite noticeable. earplugs would have been helpful. The location is convenient, just a short walk from the metro and charming cafes. The breakfast options were varied and satisfying, which I enjoyed every morning. The staff were friendly and did their best to help, but there were times when service felt a bit slow. In terms of accessibility, the bathrooms in my room could use some modernization. getting in and out of the tub was tricky. Little issues like these didn’t ruin my stay, but they kept it from being perfect.

The Sercotel Gran Hotel Conde Duque features a beautiful lobby with elegant décor, providing a warm ambiance. Its location near the San Bernardo metro station made it easy for me to explore the city comfortably and safely as a senior.

Room bathrooms could use a refresh for seniors.

The elegant décor and warm ambiance made the lobby feel like a cozy embrace, perfect for relaxing. Additionally, being near the San Bernardo metro station allowed for safe and accessible exploration, which is a joy for seniors like me.

Bathrooms could use some modernization.

Great location and clean rooms, but slow Wi-Fi made work challenging.